Complaints Procedure

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Here at Energy Costcutters Limited, our main objective is to provide the highest quality of customer service and we accomplish this most of the time but if a client has raised a complaint as they feel there have been insufficiencies in any part of our services or agreements, we will look into resolving the complaint fairly, quickly, and efficiently within 28 working days.  Please note all complaints will be recorded and monitored.

If a complaint cannot be resolved within this timeframe, we make the commitment to ensure our client is kept informed and updated with the progress of the complaint throughout. Please be assured that all complaints will be investigated properly with the appropriate actions taken.

Once we receive a resolution, we will provide the client written acknowledgement of the outcome and complaint closure, including (where appropriate) an apology statement, an explanation with feedback to what we have done to put things right and/or compensation.

We consider a complaint to be any form of expression or dissatisfaction from, on behalf of a client or potential client with any part of our services or agreements.

We would like to have the opportunity to resolve any issues our clients may have and want to hear about it as soon as possible. You can contact us through the following methods, and we will acknowledge your complaint within 2 working days of receipt:

Phone: 0116 271 8038

Email:   info@energycostcutters.co.uk

Post: Energy Costcutters Limited: 2 Spa Lane, Wigston, Leicestershire, England, LE18 3QD

Alternatively, you can raise a complaint via the online form by clicking the below link.