Electricity, Gas Emergencies and Safety Advice

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If you lose power or need to report about damaged power lines, call 105 immediately to be connected to your local electricity network operator - This is a free service from most landlines and mobile phones in England, Scotland and Wales.

Please determine if you are in fact experiencing a power cut, or if the incident is an isolated electrical fault within your property.

Check if your neighbours have power, if they are also experiencing a loss of power its likely that you are experiencing a power cut.

Check that your trip switches are on, they are designed to turn off if a problem is detected.

If you smell gas or think there’s a leak. Call the National Gas Service Immediately on 0800 111 999. There are a few measures that you can take to help the situation.

Do:

• Turn off the Gas supply
• Open all doors and windows 
• Warn anyone in the area to evacuate or stay away

Do not:

• Turn on any electrical switches
• Use any form of naked flame which could ignite the gas, such as a gas hob, smoking or lighting candles.
• Approach any hazard, even at ground level - keep as far away as possible

If you experience a water emergency such as a burst pipe, major leak, loss of water supply, flooding, or sewerage issue, contact your local water network operator immediately. In severe emergencies where there is immediate danger to life or property, call 999.

What to do

• Turn off your internal stop tap/water supply if it is safe to do so
• Move valuable equipment or stock away from affected areas
• Report the issue to your local water supplier as soon as possible
• Avoid contact with contaminated or flood water
• Follow any safety advice provided by your water network operator

What not to do

• Do not attempt to repair damaged mains pipework yourself
• Do not use electrical equipment near flooding or leaking water
• Do not ignore signs of contamination, foul smells, or sewage overflow
• Do not enter heavily flooded areas where there may be hidden hazards

Emergency Contacts

• Water emergencies: Contact your local water network operator
• Sewer flooding or contamination: Contact your wastewater provider immediately
• Emergency services: 999
• Non-emergency assistance: 111

You can also find additional guidance and support through:

https://www.ofwat.gov.uk/households/supply-and-standards/